Refund & Cancellation Policy

Engagements run month to month. You can cancel at any time by emailing hello@caregrowthpartner.co.uk. Cancellation takes effect at the end of the month you have already paid for, and we keep running your campaigns until then.

Monthly fees are invoiced in advance and cover work that begins immediately — research, list building, writing, sending and reply handling. Once a month's campaign work has started, that month's fee is not refundable.

If you cancel before any work has started in a newly invoiced month, we refund that month's fee in full.

If we fail to deliver what we agreed in writing, tell us and we will put it right at no extra cost. If we cannot, we will refund the affected portion of the fee. We do not offer refunds based on campaign results, because replies and deals depend on your market, offer and response times, which are outside our control.

Email us with your invoice reference and what you are asking for. We respond within five working days and pay any agreed refund to the original payment method within ten working days.

Our services are supplied to businesses, so consumer distance-selling cancellation rights do not apply. This policy sits alongside our terms and conditions.